To protect you and others during the coronavirus pandemic, we have taken steps to reduce attendance at the Havens.

We are running a limited service, where we see clients in person for essential forensic medical examinations, and for urgent medical care that cannot be managed elsewhere.

Our psychology, counselling, and Independent Sexual Violence Advisor (ISVA) appointments will take place by phone or by video, but face-to-face appointments are available by request.

Our phone lines remain open. Please call 020 3299 1599 to speak to a member of our staff. They will arrange your ongoing care, whether this is in person, by phone, or by video.

Please visit the NHS website for the latest information about coronavirus.


Sexual health testing

If you would like to arrange a sexual health test:

If you are 16 or over

You can choose to:

  • visit the Sexual Health London website, where you can order a self-testing kit. This is available to residents of all London boroughs apart from Hillingdon, Hounslow, Sutton, Croydon and Greenwich.
  • visit the NHS website to find your nearest sexual health centre.

If you are under 16

Please call your local sexual health centre.


Support if you are at risk from domestic violence

If you do not feel safe at home, call 999 and ask for the police. If you are unable to talk, call 999 and press 55. The silent solution guide has more details on how the police can help.

The National Domestic Violence Helpline is open 24 hours a day. Call 0808 2000 247 for free and in confidence. The helpline is run by the charity Refuge, who can provide advice, support, and help you to find a safe place to stay.

SafeLives is a charity for people at risk from domestic abuse. They have a range of information, resources and practical guides about staying safe during the coronavirus pandemic.